Getting out of a cell phone contract used to be extremely difficult.
Most of the time you had no choice but to ride out the full term of the cell phone contract, in many cases, these were 24 months.
Thereafter you were obliged to give notice of your intention to cancel the agreement. Thankfully, this is no longer the case and canceling a cell phone contract is easier today.
We all know how to get a cell phone contract, but none of us know what are rights are…
The consumer protection act (CPA) has been in force for many years now but there is still a lot of ignorance on the side of the consumer as well as certain businesses. Some businesses are perhaps not ignorant but chose to ignore the rules of the CPA.
The CPA was designed to give consumers reasonable, honest and fair treatment in their business dealings.
Confused when it comes to cell phone contracts?
You are not alone…
Sit down, get comfortable, we are going to be here for a while. Let me explain how cell phone contracts work.
Ok, seriously, this will not take too long…
It’s a conversation we have all had at some time or another. Which is better, a contract with a cell phone service provider, or going the prepaid route. Well, as with everything today, there are the pros and the cons associated with whichever way you wish to go. Let's have a look at the various pros and cons of having a cell phone contract and prepaid. When it comes to a cell phone contract, it must be noted that not all service providers are alike and there may be different terms, conditions and options for you to consider.
The cellphone market has seen many changes since it was launched in South Africa late 1994. At that time, there were only really two types of contracts and you were still required to pay a substantial amount upfront for a phone. Calls were expensive, coverage was spotty and you had to the phones on the market left a lot to be desired.
Cell phone service providers and networks do not have an easy job keeping customers happy. Local consumer complaints sites and social media platforms are overflowing with unhappy reports from dissatisfied customers. All companies get their fair share. Some appear to respond better than other yet more complaints continue to be posted 24/7. Satisfaction levels are extremely low and, since the introduction of number portability a number of years ago, loyalty has gone out the window.
Cell C has been responsible for a number of innovative new offers and packages which has had some influence on the market in terms of competition. While any increase in competition is good for the consumer, these constant changes often add to the confusion created by multiple contracts with a multitude of permutations. The average cell phone user has a hard time understanding and comparing options and an informed and patient consultant is normally required to advise and explain.
MTN offers a wide range of packages to cater to all sectors of the market. No matter what type of user you are, you will find something to suit your needs. There are quite a few options so take the time to think about when, how and how often you use your phone. By now, you should have a fairly good idea of your usage patterns so take the time to understand the options to find the one that suits you best.
Vodacom offer a range of open ended contracts with inclusive voice, data and sms as well as top up contracts for those that want more control over their account. Look at your historical usage to determine which package will suit your needs best. It can look a bit intimidating at first but look at the monthly subscription and see how many minutes or how much airtime value you receive and how much data is included. Look at the out-of-bundle cost of calls and data as well. Remember, you can always add a permanent or temporary data bundle to a package if necessary.
Telkom Mobile, as a late entrant to the market, was able to leapfrog technology as well as thinking. As a result, their offerings are highly data-centric. There are a number of platforms on which people can make voice over data calls and as applications such as Viber, Skype and WhatsApp become more popular, voice calling as we currently know it becomes less relevant.